Customer service is an interesting area of business. It’s not as glamorous as sales because it doesn’t make any money, however it’s worth doing right so that you don’t lose customers.
Customer service is often seen as a business overhead, therefore the investment is not made in the people in the way that it is in sales or marketing, for example.
How often do your customers call to say “Just wanted to let you know you’re doing a great job!”?
Not often, I guess. That’s what makes customer service a tough job for the people doing it. The people who stay in customer service either develop immunity to customers or empathise with customers but end up feeling miserable themselves. Whilst the former group probably survive best, they often provide the most unsatisfying customer experience.
NLP Life Coaching Australia based training can help by enabling customer staff to empathise with a customer without taking on the customer’s problems personally.
NLP Life Coaching Australia – Gold Coast – Brisbane – Sydney – Melbourne – Adelaide – Perth – Top NLP Life Coach Mark J Holland is experienced in providing several premium quality training and personal development services to Corporate Organisations and Major Blue Chip companies – For more information about NLP Coaching visit http://www.markholland.com.au/workshops.html